Return Policy

We want to assure you that your satisfaction is our top priority. In the unlikely event that you receive a defective, damaged, or unsatisfactory item, we guarantee to promptly refund your money, provide an exchange for a replacement, or offer a store credit for future purchases.

Additionally, if you've had a change of heart and wish to return unopened and unused products within 14 days of receiving them, we are more than happy to accommodate that as well. Should you wish to exercise your right to cancel the contract and return your purchased products, kindly refer to the guidelines outlined in our Returns Policy. We're here to ensure a smooth and pleasant experience for you, every step of the way.

Please follow the below guidelines to return a Product that you are not satisfied with:

Firstly, please contact our customer support by filling a return form on the website as soon as you can, but not later than within 14 days from receiving your ordered products. Please be prepared to provide the following information to fill in the form:

  • Brief description of the product you want to return;
  • If product is damaged or otherwise bad - picture(s) of product and/or concern;
  • Your return address, email, and phone number;
  • Payment receipt, invoice, bank statement or any other proof of purchase.

Secondly, once your return is approved and you receive the return address, please pack your product safely and send it back to us. Make sure to add a return identification number or any other information that the customer support would instruct you to provide on the shipment.

Please note that:

  • We will only accept the returned products if they were not used, undamaged, and sent back to us in the original package, except for when you are returning a defective item.
  • You will be responsible for covering the shipping costs for returning the Products and we will not compensate your shipping costs, except when you are returning a defective item.
  • Your refund will be processed within 14 days after receiving the returned product. Products return to our warehouse usually within 5 to 30 days from the day you have shipped the returned product.
  • Products are returned to our warehouse usually within 14 to 45 days from the day you have shipped the returned product, based on the country item is returned from.
  • You might be refused a refund if we find that your returned product was not defective as stated in the original request and was opened or used before returning.

You can contact our customer support by the following details:

Returns email form: https://trybandoo.com/contact/